Steve Koerber's Old Blog

Remuera's house sold name since 1998 – 021864166

Posts Tagged ‘trust’

Tiger Woods & The Speed of Trust

Posted by Steve Koerber on December 12, 2009

Words of wisdom for Tiger Woods with thanks to Stephen R. Covey and his excellent book ‘The Speed of Trust’.

Behavior #1: Talk Straight

– Be honest. Tell the truth. Let people know where you stand. Use simple language. Call things what they are. Demonstrate integrity. Don’t manipulate people or distort facts. Don’t spin the truth. Don’t leave false impressions.

Behavior #2: Demonstrate Respect

– Treat everyone with respect. Show kindness in the little things. Behave in ways that demonstrate caring and concern

– A good leader takes nothing for granted and recognizes the contributions made by everyone on the team

– Think about specific things you can do to show others you care about them. Call people. Write thank you notes. Give acknowledgement. Send e-mails of concern. Try to do something each day to put a smile on someone’s face

– Never take existing relationships for granted-particularly relationships with loved ones, family, and friends

Behavior #3: Create Transparency

– Transparency is about being open, real, and genuine and telling the truth in a way that people can verify

– Disclose relationships, interests, and conflicts ahead of time so that everything is always out in the open

Behavior #4: Right Wrongs

– Make things right when you’re wrong. Apologize quickly. Make restitution where possible. Practice service recoveries. Demonstrate personal humility. Don’t cover things up.

Behavior #5: Show Loyalty

– Give credit to others and speak about people as though they were present

– Go out of your way to give credit freely

– Make it a rule to never talk about family members in negative ways

Behavior #6: Deliver Results

– Clarify “results” up front. Make sure you thoroughly understand the expectation

– Before you make a commitment, make sure it’s realistic. To overpromise and underdeliver will make a withdrawal every time

– Try to anticipate needs in advance and deliver before the requests even come

– Establish a track record of results. Get the right things done. Make things happen. Don’t overpromise and underdeliver. Don’t make excuses for not delivering

Behavior #7: Get Better

– In seeking to get better, there are two strategies that are particularly helpful in maximizing your effort: seek feedback, and learn from mistakes (really all experiences)

– Continuously improve. Increase your capabilities. Be a constant learner. Develop feedback systems-both formal and informal. Act on the feedback you receive.

Behavior #8: Confront Reality

– Confronting reality is about taking the tough issues head on. It’s about sharing the bad news as well as the good, naming the “elephant in the room,” addressing the “sacred cows,” and discussing the “undiscussables.”

– Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation.

Behavior #9: Clarify Expectations

– Create shared vision and agreement about what is to be done up front

– In every interaction-explicitly or implicitly-there are expectations

– Disclose and reveal expectations. Discuss them. Renegotiate them if needed and possible. Don’t assume expectations are clear or shared

– Clarify expectations both at work and at home

– Check for clarity by asking a few simple questions:

  • What have you understood from this conversation?
  • As a result of our interaction, what do you see as your next steps? What do you see as mine?
  • Do you feel that others are clear regarding expectations?
  • What can we do to make things more clear?

Behavior #10: Practice Accountability

– There are two key dimensions to practicing accountability:

  1. Hold yourself accountable
  • When people hold themselves accountable, it encourages others to do the same
  1. Hold others accountable
  • People respond to accountability-particularly the performers. They want to be held accountable

– Hold yourself accountable. Hold others accountable. Take responsibility for results. Be clear on how you’ll communicate how you’re doing-and how others are doing

Behavior #11: Listen First

– Listen before you speak. Understand. Diagnose. Listen with your ears-and your eyes and heart. Don’t assume you know what matters most to others. Don’t presume you have all the answers-or all the questions

Behavior #12: Keep Commitments

– Keeping commitments is the quickest way to build trust in any relationship

– Make commitments carefully and then keep them

– Don’t break confidences

Behavior #13: Extend Trust

– Demonstrate a propensity to trust. Extend trust abundantly to those who have earned your trust. Extend conditionally to those who are earning your trust.


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In Remuera people trust Barfoot & Thompson

Posted by Steve Koerber on June 3, 2009

BT Horiz lg logoAt Barfoot & Thompson we don’t often shout from the rooftops about our successes.  We just get on with doing the business we’ve been doing for over 80 years.  Whenever you see company Director Peter Thompson quoted in the media you’ll notice a conscious effort to report fact-based data and market commentary.  Check out our newest website for more information.

Speaking of facts, Barfoot & Thompson’s dominance of the Remuera market continues unabated.  Our research of actual sales shows an approximate 50% market share of all residential sales during 2008.  To demonstrate that was no fluke, B&Ts market share since January 2009 has remain ed firmly around the 50% level. 

As a consumer you have choice.  Luckily, in Remuera, this means you can choose to deal with a real estate company that consistently controls half the market.

Especially in Remuera, people trust Barfoot & Thompson.

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